Voice Over Internet Protocol (VoIP) IP-Enabled Services Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.…

Are You Using a Hosted VoIP System? Investigate It Has the service provider provisioned your voice services with security in mind? Evaluate services such as VLAN configuration, user authentication, and encryption, as well as the…

IaaS platform and architecture IaaS is made up of a collection of physical and virtualized resources that provide consumers with the basic building blocks needed to run applications and workloads in the cloud: Physical data…

What is a call center? A call center is a centralized department that handles inbound and outbound calls from current and potential customers. Call centers are located either within an organization or outsourced to another company…

What Is Software as a Service (SaaS)? SaaS is a licensing model in which access to software is provided on a subscription basis, where the software is located on external servers rather than on servers…