Voice Over Internet Protocol (VoIP) IP-Enabled Services Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you…
Are You Using a Hosted VoIP System? Investigate It Has the service provider provisioned your voice services with security in mind? Evaluate services such as VLAN configuration, user authentication, and encryption, as well as the security of configuring and signaling methods. Also investigate any HIPAA, SOX, PCI, or other compliance guidance that may apply. A…
IaaS platform and architecture IaaS is made up of a collection of physical and virtualized resources that provide consumers with the basic building blocks needed to run applications and workloads in the cloud: Physical data centers. IaaS providers will manage large data centers, typically around the world, that contain the physical machines required to power the…
What is a call center? A call center is a centralized department that handles inbound and outbound calls from current and potential customers. Call centers are located either within an organization or outsourced to another company that specializes in handling calls. What is the difference between a call center and a contact center? Call centers focus…
What Is Software as a Service (SaaS)? SaaS is a licensing model in which access to software is provided on a subscription basis, where the software is located on external servers rather than on servers located in-house. Software as a Service is commonly accessed through a web browser, with users logging into the system using…
